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JX Systems

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Frequently asked questions.

Clear answers about prices, payments, guarantees, consultations and how we work. The full conditions are in the Terms and, for your case, in your written proposal.

Prices and payments

How much does each membership cost?

Start: $300 one-time payment, maintenance plan $100 per month. Essential: $500 one-time payment, maintenance plan $125 per month. Boost: $900 one-time payment, maintenance plan $150 per month. Growth: $1,500 one-time payment, maintenance plan $200 per month. Scale: $4,000 one-time payment, maintenance plan set after evaluation. Custom: custom quote, maintenance plan set after evaluation. The one-time payment covers building your system; the maintenance plan starts when we publish it.

What is the monthly maintenance plan?

It is what keeps your system running after launch. The monthly maintenance plan covers hosting, SSL certificate, updates, security, backups and the adjustment hours for your tier. It starts when we publish your system and covers what we build and host for you. The monthly maintenance plan is paid month to month, with a 12-month commitment from launch; at the end of each 12-month term, it renews for another 12 months unless you give us 30 days' notice. You can cancel a plan or the monthly maintenance plan by giving us 30 days' notice; if you cancel the maintenance plan before the current 12-month term ends, you pay the remaining monthly fees to complete it. Adjustment hours do not carry over from one month to the next. It does not include redesigns, new sections or features, changes to third-party systems or licenses: those are quoted separately. For Scale and Custom, the maintenance plan is set when we evaluate the project, based on its size and its integrations.

Can I cancel the monthly maintenance plan? Is there a minimum commitment?

Yes. The monthly maintenance plan is paid month to month, with a 12-month commitment from launch; at the end of each 12-month term, it renews for another 12 months unless you give us 30 days' notice. You can cancel a plan or the monthly maintenance plan by giving us 30 days' notice; if you cancel the maintenance plan before the current 12-month term ends, you pay the remaining monthly fees to complete it.

What is not included in the price?

Monthly content, ongoing SEO, optimization sessions, redesigns and new features are quoted separately. WhatsApp messages and third-party licenses are charged at cost, with advance notice.

Do the prices include taxes? What currency are they in?

The published prices are in US dollars (USD). If your business is in the European Union, including Spain, your proposal and your invoice are in euros (EUR). They do not include any applicable taxes or any fees your bank charges for currency conversion or international transfers.

How do I pay?

When you accept your written proposal, you pay in full or, from Boost, in two parts (50% on acceptance and 50% on approval of the final version), by bank transfer (Mercury in the U.S. or Wise from other countries). The monthly maintenance plan is activated on launch day and paid month to month. Payments are received by MAGNA GLOBAL LLC, the company that owns JX Systems.

Do you issue invoices, including for Spain and the European Union?

Yes. We issue a digital invoice from MAGNA GLOBAL LLC, through Wise or Mercury, including for customers in Spain and the European Union; for them, the proposal and the invoice are in euros (EUR). Prices do not include any applicable taxes.

Why does the first year cost less than hiring each piece separately?

Because we work with a single base system, shared tools and one provider, instead of coordinating several. We show market ranges with their sources so you can compare for yourself: they are pricing guides published by agencies and vendors (evidence level C) and their scopes are not identical to each membership, so they are a reference, not an exact comparison.

Can I change memberships later?

Yes. You can move to another membership when your business grows or your priorities change. We review the new scope together and update it in a new quote.

Timelines, guarantees and refunds

How long does it take for my system to be ready?

It depends on the size of the project: normally between 5 and 15 business days, Monday through Friday (for example, 5, 7 or 15 business days depending on the scope). The exact launch date is agreed in writing in your proposal.

Does asking for a quote commit me to anything?

No. Asking for a quote, by form or by WhatsApp, does not commit you to hiring anything. A quote only commits you when you accept it in writing, and you pay after accepting it.

What is the launch guarantee?

We agree in writing on the date we publish the first version of your system. If we miss it for reasons attributable to us, your first month of the maintenance plan is free. It does not apply if the delay is due to content, access, approvals or payments that depend on you. It is a guarantee on our timeline, not on your sales.

Can I ask for a refund?

Yes. You have 15 days from your first payment to request it in writing. We prorate: we charge only for the work done up to that day, according to the stage-by-stage breakdown in your proposal, and return the rest; if we have not started yet, we return everything you paid. In both cases, any taxes already paid that cannot be recovered and the administrative costs stated in your proposal are deducted. The full conditions are in the Terms.

What happens to my site and my data if I cancel?

We hand everything over to you: the domain, the code, the content, the data and the access, once what is due has been paid. We keep nothing; we only keep what the law requires us to, such as invoices.

Do you guarantee results?

No. Results depend on your market, your offer and your operation, so we don't promise figures, search rankings or visibility in AI search engines. What we do is measure with verifiable data, show you what works and what doesn't at each review, and adjust the system accordingly.

Quotes and consultations

How do I ask for a quote?

However you prefer: by WhatsApp or with the quote form. In both cases we ask you a few questions to understand your business before proposing a scope.

How soon do you respond to a quote request?

It depends on the demand for quotes: it can be right away or within 12 hours, and up to 24 hours when many requests come in, from the time we receive yours. First we ask you a few questions to understand your business, and then we prepare the written quote.

Does the consultation cost anything?

No. The consultation, a diagnostic session, is free and does not commit you to hiring anything.

How do I book a consultation?

On the booking page you choose the day and time. Times are shown in your time zone, and we confirm the day, the time and how to connect by email.

What hours and time zone do you work in?

Personalized meetings are available 24/7 and in any time zone: we arrange the day and time that suit you by WhatsApp or email. Customer support is available Monday through Friday, 8:00 a.m. to 6:00 p.m. Chile time, not on weekends; the channel depends on the membership.

What is the Digital Growth Audit?

It is a free, automatic report on your website and your answers about how you manage your leads. A rules engine generates it, not AI, and each finding states how it was established: verified, observed, inferred or not verified. It gives no overall score and does not promise rankings or results.

Do you work with businesses outside my country?

We work in Spanish and English with entrepreneurs and companies in the United States, Europe and Latin America. The published prices are in dollars (USD); if your business is in the European Union, your proposal and your invoice are in euros (EUR).

Are the site and your support available in English?

Yes, you are reading it. The whole site is available in Spanish and English, with the same prices and terms: you can switch languages with the selector in the header or the footer. We also serve you in English: our team is Spanish-speaking and not native in English, and after each conversation we send you written minutes of what was agreed.

What we build

What is a digital business system?

It is your website, your CRM, your automations and your measurement connected to each other, so every contact gets followed up and you can see which channel brings you customers. It is not just a web page: it is the system behind it.

Which systems can I ask for?

The catalog brings together 33 systems in 7 categories: web and commerce, support and communication, sales and customers, operations, artificial intelligence, data and analytics, internal management. You can ask for just one or combine several.

Can I start with just one system?

Yes. Each system works on its own and connects to the others when you need it. You can start with one and add others later.

Do you use artificial intelligence?

Only where we say so. The Digital Growth Audit and the scoring of requests are deterministic rules, not AI. If AI processing is turned on, the business context of your request (without your name, email or phone number) may be sent to an AI provider to create an internal summary for our team: it is a draft that is never sent to you and does not make decisions about you. In the Scale membership, AI agents prepare lead briefs, classify inquiries and extract data, and a person reviews their work before any important action.

Are the people in the site photos real customers?

No. The images on the site are illustrative and were generated with artificial intelligence: they do not show customers, real work or the JX Systems team.

Data and company

Who do you work with?

With entrepreneurs, professionals and companies that hire us for their business or professional activity: it is a business-to-business relationship, and we do not sell to consumers. For projects of larger companies, we may bring in partner companies.

What do you do with my data?

We ask only for what we need to respond to you. Analytics is turned on only if you accept it. We keep the data from a request for up to 24 months after our last interaction, unless a customer relationship requires keeping it longer. The details are in the Privacy Policy.

Who is behind JX Systems?

JX Systems is a MAGNA GLOBAL LLC company. MAGNA GLOBAL LLC issues the proposals and receives the payments. We work in Spanish and English with businesses in the United States, Europe and Latin America.

Next step

Write to us or book a free consultation: we are happy to answer, with no obligation.

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